Becoming a Firm of the Now


By Fran Burns, Business Performance Management

Like millions of people, Fran Burns and his family enjoy Walt Disney World’s Magic Kingdom. But there is one ride that throws them for a loop, Walt Disney’s Carousel of Progress. The ride features a “typical,” albeit robotic American family that explains life in the future highlighting technological innovations.

“There is a repetitive song they sing in a quirky way,” says Burns, who repeats the lyrics: “There is a great big beautiful tomorrow shining at the end of every day.”

But Burns isn’t so sure technology alone will deliver us to a “beautiful tomorrow” as the song proclaims. “Whether it is Uber and self-driving cars, drones and the exponential increase of computing power, or artificial intelligence – all of those rapidly changing things are coming into play,” he says. “But, the more things change, the more they stay the same.”


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