Becoming a Firm of the Now

4/13/18

By Fran Burns, Business Performance Management

Like millions of people, Fran Burns and his family enjoy Walt Disney World’s Magic Kingdom. But there is one ride that throws them for a loop, Walt Disney’s Carousel of Progress. The ride features a “typical,” albeit robotic American family that explains life in the future highlighting technological innovations.

“There is a repetitive song they sing in a quirky way,” says Burns, who repeats the lyrics: “There is a great big beautiful tomorrow shining at the end of every day.”

But Burns isn’t so sure technology alone will deliver us to a “beautiful tomorrow” as the song proclaims. “Whether it is Uber and self-driving cars, drones and the exponential increase of computing power, or artificial intelligence – all of those rapidly changing things are coming into play,” he says. “But, the more things change, the more they stay the same.”

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