ChurnZero, a real-time Customer Success platform, has announced that it secured $7 million in Series A funding led by Baird Capital. Returning investors in the round include Grotech Ventures, Middleland Capital, Charlottesville Angel Network and Center for Innovative Technology. The latest investment round will be used to support all of ChurnZero’s efforts. The team will invest in growing the Customer Success ecosystem, accelerate and deepen product development in the award winning ChurnZero platform, and support customer facing teams in delivering the best Customer Success and Support among their peers.
The ChurnZero solution helps subscription businesses fight customer churn, expand their current accounts, increase product adoption and optimize the overall customer experience.
“At Untappd, we pride ourselves in delivering great Service and Customer Success brewery, restaurant and retail customers and we have been blown away with ChurnZero’s level of Customer Success as well as the care and thought they put into their product,” said Jeremy Jeffers, VP of Customer Success, Untappd. “We have seen a large improvement on the level of customer touchpoints our Customer Success Managers are able to do today versus before and we have seen a massive increase in retention for our small and medium-sized accounts.”
“Building a Customer Success platform that integrates data and customer touchpoints from a myriad of sources, generates insights and analytics, and kicks off workflows and communications is a tough technical project and is a proud achievement for our team,” said You Mon Tsang, Co-founder and CEO of ChurnZero. “But our real achievement is creating a happy and successful customer base. Our growth has been testament to our efforts so far and I am thrilled to have Baird Capital as partners to invest further in the company and in the ecosystem.”
In connection with the investment, Joanna Arras of Baird Capital has joined ChurnZero’s board of directors. “Customer Success is a persistent issue for companies in a variety of industries, and we are beginning to see the emergence of best practices to professionalize and scale Customer Success teams,” said Arras. “The market for Customer Success software is relatively nascent; as such we are excited to partner with ChurnZero to create the enterprise’s next great system of record.”
This investment brings the total funding that ChurnZero has raised to date to $10 million.
Since its founding in 2015, ChurnZero has modernized and empowered Customer Success, Account Management, and Customer Marketing teams to proactively engage with customers in an on-going and automated way to work towards their business outcomes. ChurnZero is dedicated to helping their ever growing customer base fight churn.
About ChurnZero
ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. ChurnZero is headquartered in Arlington, VA and is backed by leading angles and venture capital firms such as Baird Capital, Grotech Ventures and Middleland Capital. For more information, visit churnzero.net.
About Baird Capital
Baird Capital makes venture capital, growth equity and private equity investments in strategically targeted sectors around the world. Having invested in more than 300 companies over its history, Baird Capital partners with entrepreneurs and, leveraging its executive networks, strives to build exceptional companies. Baird Capital provides operational support to its portfolio companies through teams on the ground in the United States, Europe and Asia, a proactive portfolio operations team and a deep network of relationships, which together strive to deliver enhanced shareholder value. Baird Capital is the direct private investment arm of Robert W. Baird & Co. Incorporated. For more information, please visit BairdCapital.com.
