It was time to board the plane, and Julie Melnick needed an extra hand. She was carrying a car seat, a stroller, a diaper bag. And, of course, there was her son. Unable to carry it all, she asked for some assistance. But the gate agent said they couldn’t help because Melnick was carrying personal belongings.

“I couldn’t believe that people weren’t nicer and they didn’t want to help,” she said. “I couldn’t believe there wasn’t a service dedicated to helping moms at the airport.”

So she set out an entrepreneurial journey to bring a service to airports that would help parents, seniors and others who need assistance to get through the airport, and make the whole experience easier. Now, she is CEO of SkySquad, a Bethesda-based company that connects travelers with in-airport assistants to help with luggage, or other needs for getting through the airport. It’s currently working at Dulles International Airport and Reagan National Airport in the D.C. area, as well as Cincinnati/Northern Kentucky Airport.

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