Many businesses manage a complicated maze of technology equipment of varying ages, performance, and overall health, making it a challenge to identify potential problems before something fails or disaster strikes.

Fortunately, there are best practices and tools you can employ now to minimize the risk…

• Infrastructure updates – Many problems can be prevented with hardware and software updates that help keep pace with security vulnerabilities and interoperability demands.
• End-to-end network monitoring – Provides proactive insights into the health of the devices on your network. You can catch a misconfigured router or switch and deal with failing equipment to prevent voice quality problems.
• Use business-class monitoring systems (or get a partner to help) – Networks are not created equal. They all have quirks that ‘out of the box’ network management systems aren’t designed to understand. Specialized tools see more events on your network that could impact voice communications.
• Go deeper with analytics – Usage data can tell you in advance when it’s time to expand your network or add new licenses. Alarm analytics can direct you to the most important issues on your network faster.

Head off communications downtime before it happens… Contact us today: 800.787.4848 or jnolte@ctsmd.us.

Jeff Nolte is President and CEO of CTS, a leading Voice and IT services provider based in Millersville, Maryland. He may be reached at (800) 787-4848 or jnolte@ctsmd.us. Visit: www.ctsmd.us.