Six months ago, Richmond Mayor Levar Stoney released a promised comprehensive review of city government.
The findings, compiled by an outside consulting group, were bleak, detailing excessive bureaucracy, low morale and micromanagement.
This week, Stoney’s administration is releasing its action plan to begin addressing those problems.
The recommendations range from big-picture proposals, such as creating a new city department focused on housing and community development issues, to smaller suggestions, such as a citywide protocol for phone etiquette.
“We tried to consolidate all these moving parts into one coherent thing, which is a bear, but it’s kind of part one to what it takes to get a handle on changing the organization,” said Thad Williamson, Stoney’s chief policy adviser for opportunity.
