Virginia Hospital Center in Arlington is among the top-rated hospitals in the state for patient satisfaction. Photo courtesy Virginia Hospital Center
Virginia’s patient satisfaction rate held steady in a recently released nationwide survey, but just three hospitals in the commonwealth received the highest marks. Overall, Virginia patient satisfaction trails the national average by just 2%.
The patient satisfaction scores come from the annual Hospital Consumer Assessment of Healthcare Providers and Systems conducted by the Centers for Medicare & Medicaid Services (CMS).
The Virginia results of the latest survey are shown on Pages 42-43. It’s important to note that the survey was conducted in 2019, assessing patient satisfaction prior to the coronavirus pandemic. The results are provided by Virginia Health Information, a Richmond-based nonprofit organization offering an array of data on hospitals, nursing facilities, physicians and health insurers in the commonwealth.
In addition to the patient satisfaction survey, VHI annually provides Virginia Business with service line reports showing patient discharge volume by region for a wide variety of hospital procedures.
The national satisfaction survey asks patients two questions:
